Cancellation & Refund Policy

• You can cancel at any time — no phone call, no retention process.
• Cancelling stops the next renewal. Your access continues until the end of the year you already paid for.
• New subscribers can request a full refund within 7 days of the first payment if the terminal is not right for you.
• After that window, annual fees for the current term are non-refundable.

Open Pricing while signed in and use the manage-subscription option, which opens the secure billing portal of our payment provider. Choose "Cancel subscription" there and the change applies immediately.

If you cannot reach the portal, email us from your registered address and we will process the cancellation for you.

Cancellation turns off automatic renewal. Your Pro modules — Sector Scope, R Factor ranking, Index Mover, native charts and the live data feed — stay available until the last day of the period you paid for. After that date the account reverts to the public site and the terminal is locked, but your profile and watchlists are preserved in case you resubscribe.

If you are subscribing to TerminalOne for the first time and it does not suit you, request a refund within 7 days of the charge and we will refund the full amount and end access. One such refund is available per customer.

Refunds are issued to the original payment method. Depending on your bank or card issuer, the credit usually appears within 5–10 business days after we process it.

Because the subscription unlocks the full product immediately for a twelve-month term, fees for the current term are non-refundable once the window closes, and we do not issue partial or pro-rata refunds for unused months. You keep full access for the remainder of the term you paid for.

We will review and, where justified, refund outside the standard window when:

• you were charged twice for the same period, or charged after cancelling;
• a renewal was charged and you tell us within 7 days that you meant to cancel;
• the terminal was substantially unavailable for a prolonged period due to a fault on our side, in which case we may extend your term or refund the affected portion;
• the charge was not authorised by you.

Delays or gaps in third-party market data or your own broker connection are not treated as service unavailability, since that data originates outside our platform.

Annual plans renew automatically on the anniversary of your purchase at the then-current price. We notify you before a renewal at a changed price, giving you time to cancel first.

Email us from the address registered to your account with your account email and the approximate charge date. We aim to acknowledge requests within 2 business days and to process approved refunds within 5 business days.

This policy sits alongside our Terms of Service. Nothing here limits rights you have under applicable consumer law.